Shipping Policy

Last updated: August 19, 2026

Shipping destinations

Boger Pets currently prepares orders for eligible addresses in Australia, Canada and the United States. Availability is determined by the active market and shipping options shown at checkout.

Fulfilment origin

Orders are fulfilled from our China warehouse through third-party fulfilment and international delivery partners. Products in the Valley Walk Set are selected and combined by Boger Pets and supplied by HiDREAM.

Order processing

Orders are processed after payment is confirmed. We may contact you if we need to verify an address, stock availability or other order information. Processing time is separate from carrier transit time.

If we cannot dispatch within the timeframe stated at checkout or in your order confirmation, we will provide an update and, where required by law, the option to accept the delay or cancel for a refund.

Shipping charges

Standard shipping is currently included for eligible standard-service addresses in Australia, Canada and the United States unless a different charge is displayed at checkout.

Remote, extended-service or otherwise excluded delivery areas might not qualify for free shipping. If a carrier identifies an additional remote-area charge after an order is placed, we will contact you before dispatch with the available options. You may accept the additional charge, choose an available alternative, or cancel the affected unshipped order for a refund.

Taxes, duties and customs

Prices do not include taxes, import duties, brokerage or customs charges unless expressly shown at checkout. Depending on the destination and delivery method, the customer might be responsible for charges assessed by local authorities or the carrier.

Customers must provide accurate delivery and customs information. We do not mark commercial orders as gifts or intentionally understate customs values.

Tracking and delivery

Tracking information will be provided when available after dispatch. Tracking events can take time to appear and may pause while a shipment is in customs or transfers between delivery partners.

Delivery estimates are not guaranteed and can be affected by customs clearance, carrier disruption, weather, remote-area service and other circumstances outside our reasonable control.

Address changes

Contact us as soon as possible if a delivery address is incorrect. We cannot guarantee a change after an order has entered fulfilment or has been dispatched. Additional costs caused by an incorrect or incomplete customer-provided address may be charged where permitted by law.

Damaged, missing or undelivered orders

Inspect your order after delivery and contact us promptly if it arrives damaged, incomplete or incorrect. For a shipment that appears lost or undelivered, contact us with your order number so we can investigate with the fulfilment partner or carrier.

Available remedies are subject to our Returns & Refunds Policy and mandatory consumer law.

Contact

Shipping questions can be submitted through the Boger Pets Contact page.