Returns & Refunds Policy

Last updated: September 3, 2026

Please inspect your Boger Pets order promptly after delivery. This policy explains how we handle verified product quality issues, transit damage, incorrect items and incomplete orders.

7-day quality issue window

Contact us within 7 calendar days after delivery if an item is damaged, defective, incorrect or incomplete. Include your order number and clear photographs or video showing the issue.

The 7-day notification window is our commercial returns process. It does not limit any consumer rights or remedies that cannot legally be excluded.

Eligible quality-related requests

Eligible issues may include a confirmed manufacturing defect, material or hardware failure present at delivery, transit damage, an incorrect item or a missing item or component. Damage caused by misuse, chewing, improper fitting, unauthorised alteration, failure to follow care instructions or normal wear and tear is not considered a product quality issue.

How to request assistance

Submit your request through the Contact page. Tell us what happened and provide your order number, the affected item and supporting photographs or video. Do not send an item back before receiving approval and return instructions.

Remedies and return shipping

If Boger Pets confirms a quality issue, transit damage, incorrect item or incomplete order, we will provide an appropriate remedy. Depending on the circumstances, this may be a free replacement or reshipment, a refund, or an approved return at no additional cost to you.

When an approved return is required for a confirmed eligible issue, Boger Pets will cover reasonable return shipping costs and provide return instructions. No restocking fee applies.

No change-of-mind returns

We do not accept returns or refunds for change of mind, ordering the wrong size or colour, personal preference, or other non-quality reasons. Please review the product description and size information carefully before ordering. This exclusion does not apply where mandatory consumer law provides otherwise.

Refunds

If a refund is approved, it will be issued to the original payment method. Please allow up to 5 business days for Boger Pets to process the refund. Your bank or payment provider may require additional time to post it.

Order cancellations

No guaranteed cancellation window is offered. Contact us immediately after ordering; we may try to cancel, but cannot guarantee this once processing or fulfilment begins. Shipped orders cannot be cancelled.

Australian consumer rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You may be entitled to a replacement or refund for a major failure and compensation for other reasonably foreseeable loss or damage. You may also be entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

United States and Canada

Customers in the United States and Canada retain any mandatory consumer rights that apply in their state, province, territory or other jurisdiction. This policy does not exclude rights that cannot legally be excluded.

Contact

To report a quality issue or ask a policy question, use the Contact page and include your order number.